Return, Refund and Cancellation Policy for ask-oracle.com

Last Updated: April 21, 2025

At ask-oracle.com (“Website”), operated by Arpit Tambi, a person registered in India (“we,” “us,” or “our”), we are committed to ensuring customer satisfaction. This Return and Cancellation Policy outlines the procedures and conditions for requesting refunds, cancelling subscriptions, and returning services purchased on our Website, including analysis reports, consultations, subscriptions, and other digital products. This policy complies with the Consumer Protection Act, 2019 (India) and other applicable laws.

By purchasing or subscribing to our services, you agree to the terms of this policy. Please read it carefully.

1. Scope of This Policy

This policy applies to all purchases and subscriptions made on ask-oracle.com, including but not limited to:

Analysis reports and consultations (e.g., personalized horoscopes, compatibility reports).
Subscription plans (e.g., monthly or annual access to premium content).
Digital products or services (e.g., downloadable content, newsletters).
Contest entries or other paid services.

This policy does not apply to free services or third-party products advertised on the Website.

2. Refund Policy

We offer a customer-friendly refund policy to ensure your satisfaction. Refunds are available under the following conditions:

2.1 Analysis Reports and Readings

Time Frame: You may request a refund within 14 days of delivery of the report or reading.
Eligibility:
- 100% Refund: If you are unsatisfied with the report or reading for any reason, we offer a full refund, no questions asked, within 14 days of delivery.
- 50% Refund: After 14 days but within 30 days of delivery, we offer a 50% refund, no questions asked, provided the service has not been fully consumed (e.g., partial use of a multi-session reading).
Non-Refundable Cases: Refunds are not available after 30 days or if the service has been fully consumed (e.g., all sessions of a multi-session reading completed).

2.2 Digital Products

Time Frame: You may request a refund within 7 days of purchase.
Eligibility: A full refund is available if the digital product (e.g., downloadable content) is defective, inaccessible, or does not meet the description provided on the Website.
Non-Refundable Cases: Refunds are not available after 7 days or if the digital product has been downloaded or accessed.

2.3 Subscriptions

One-Time Subscriptions: For non-recurring subscriptions (e.g., a one-month premium plan), you may request a full refund within 7 days of purchase if you have not accessed premium content or services.
Recurring Subscriptions: For auto-renewing subscriptions (e.g., monthly or annual plans):
- You may cancel at any time (see Section 3), and no further charges will apply after cancellation.
- Refunds for the current billing cycle are available within 7 days of the charge, provided you have not accessed premium content during that cycle.
Non-Refundable Cases: Refunds are not available for subscription periods after 7 days or for content accessed during the billing cycle.

2.4 Free Trials

If you sign up for a free trial, no charges apply during the trial period. You may cancel before the trial ends to avoid charges. If a subscription begins after the trial, the refund terms for subscriptions (above) apply.

2.5 Process for Requesting a Refund

How to Request: Submit your refund request via:
- Email: admin@ask-oracle.com
- Contact Us
Required Information: Include your name, order ID, date of purchase, and reason for the refund (optional, to help us improve our services).
Processing Time: Refunds are processed within 10 business days of approval. Funds will be returned to the original payment method, subject to payment processor timelines.
Feedback: While not required, we encourage you to provide feedback on why you are requesting a refund to help us enhance our services.

3. Cancellation Policy

3.1 Subscriptions

Recurring Subscriptions: You may cancel your auto-renewing subscription at any time to prevent future charges. Cancellation takes effect at the end of the current billing cycle, and you will retain access to premium content until the cycle ends.
How to Cancel:
- Log in to your account and navigate to the subscription settings.
- Use the “Cancel Subscription” option, or contact us at admin@ask-oracle.com if you encounter issues.
- You will receive a confirmation email upon cancellation.
Non-Recurring Subscriptions: These expire automatically at the end of the term and do not require cancellation.

3.2 Other Services

For non-subscription services (e.g., a one-time analysis consultation), cancellation is possible before the service is delivered. Contact us at admin@ask-oracle.com to cancel and request a refund (if applicable) as per Section 2.

3.3 Free Trials

You may cancel a free trial at any time before it converts to a paid subscription. Follow the same cancellation steps as for subscriptions.

4. Non-Refundable and Non-Cancellable Services

The following are not eligible for refunds or cancellations:

Services fully consumed (e.g., a completed consultation or downloaded digital product).
Contest entry fees, unless the contest is cancelled by us.
Services purchased more than 30 days ago (except where required by law).
Free services or promotional offers.

5. Defective or Incorrect Services

If you receive a defective, incorrect, or inaccessible service (e.g., a report that cannot be opened or does not match the purchased description):

Contact us within 7 days of delivery at admin@ask-oracle.com with details of the issue.
We will investigate and, at our discretion, provide a replacement, correction, or full refund.
If a replacement is not feasible, a full refund will be issued within 10 business days.

6. Consumer Rights Under Indian Law

As a consumer in India, you have rights under the Consumer Protection Act, 2019, including the right to seek redress for defective services or unfair practices. If you believe your rights have been violated, you may:

Contact our Grievance Officer (details in Section 8).
File a complaint with a consumer forum or the National Consumer Helpline.

For users outside India, additional consumer protection laws may apply, and we will comply with such laws to the extent required.

7. Changes to This Policy

We may update this Return and Cancellation Policy to reflect changes in our services or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. We may notify you of significant changes via email or a notice on the Website. Continued use of the Website after changes constitutes your acceptance of the updated policy.

8. Contact Us

For questions, refund requests, or cancellation assistance, contact us at:

Email: admin@ask-oracle.com
Address: Jaipur, Rajasthan, India – 302015
Grievance Officer: Arpit Tambi

We aim to respond to inquiries within 5 business days.

9. Compliance with Laws

This policy complies with:

Consumer Protection Act, 2019 (India): Governing refunds, cancellations, and consumer rights.
Digital Personal Data Protection Act, 2023 (India): For handling personal data in refund or cancellation requests.
Other Applicable Laws: Including local consumer protection laws for users outside India, where required.

If you believe our practices violate applicable laws, you may file a complaint with us or the relevant authority.

By purchasing or subscribing to services on ask-oracle.com, you acknowledge that you have read, understood, and agree to this Return and Cancellation Policy.